← Return to main.
Page created 4 March 2024. Last modified on 28 September 2024.
Q. How can I contact you?
A. Use this form.
Q. How can I communicate with you?
A. Email, text messages, phone calls, Facebook. And you can make an appointment to meet us in person.
Q. What are the actual times represented by the various time segments (early morning, late morning, early afternoon, late afternoon, early evening, late evening)?
Early Morning: 6:00 - 8:59 AM
Late Morning: 9:00 - 11:59 AM
Early Afternoon: 12:00 noon - 2:59 PM
Late Afternoon: 3:00 PM - 4:59 PM
Early Evening: 5:00 PM - 7:59 PM
Late Evening: 8:00 PM - 10:00 PM
Q. Do you deliver and pick up?
A. We currently do not offer delivery or pick-up. Customers come to our location to pick up items and then drop off items at our location after their event.
If you rent tables, chairs and other items from us and need them delivered to you, there ARE local businesses that can provide this service. These include:
• Hauling Hoss
• Mr T's Trades (Timeo Jaouen)
• Three Brothers Moving - Eddie Ruiz (Eduardo) - 480-943-7449
Q. What are your hours?
A. This is not a storefront. This is a private home. Customers schedule times for pickup and dropoff.
We can schedule pickup of items:
Monday - Saturday: 6:00 AM to 10:00 PM
Dropoff: Available 7 days a week. We are usually available for dropoff. But dropoff may be "self-return," which means there is a secure place you may return items at our location, even if we are not there.
Q. Do I need tablecloths?
A. If you rent tables, you probably need tablecloths or table coverings.
You might rent tablecloths from us, or rent from somewhere else, or have your own tablecloths, or purchase tablecloths. You might use linen tablecloths (non-disposable) or you might buy disposable table coverings, which could be plastic or paper or something else.
Wherever you get them from, you will probably need something to cover rented tables. We rent out some tables that have been well used. We rent out tables that are quite new. But even a brand new, never-used rented table typically needs some sort of tablecloth or table covering for most types of events.
A guest sitting down to a table at a nice event will expect some sort of covering rather than a bare table, especially if it is a dining event. The main exception to this is if you are using the table for a decidedly "non-elegant" event, such as a garage sale or estate sale. Anyone attending such an event will NOT expect tablecloths. And, in fact, you would NOT want to use rented linens on tables for such an event, because they could be damaged by sale items.
If you are renting tables for an event which could potentially damage rented tables or rented tablecloth linens, such as a painting class or clay modelling class, then you will need to provide your own disposable table coverings.
Q. Do I need tablecloth clips?
A. If you are organizing an event that takes place outside, and you are using linin/cloth tablecloths, then you will probably need tablecloth clips.
Tablecloth clip are extremely inexpensive and can easily and affordably be added to any rental of tables and tablecloths.
Even an occasional slight wind will blow tablecloths off of tables. Tablecloth clips are a simple way to avoid this problem and save an event from being chaotic due to wind.
Q. If I am going to rent items and pick them up myself, do I need a truck?
A. No.
Nearly every item we rent can fit into a car.
All tables and chairs are folding tables and chairs. Even an eight-foot folding rectangle table can fit into a small car.
The EXCEPTIONS to this are:
• 5-foot round tables
• 6-foot round tables
These items can not fit into a car. These items require a van, pickup, truck, or vehicle with trailer to transport them.
There ARE bi-fold round tables which DO fit into a car. But a non-bifold round 5-foot or 6-foot round table has a diameter which is too wide for it to fit into a car.
("Bifold" means that the table folds in half. ALL tables we rent out are "folding tables" in the sense that their legs fold up against the surface of the table for transport. But some tables are NOT "bi-fold.")
Q. May I look at the rental items before making a rental reservation?
A. Yes. We are happy to make an appointment with you so that you can look at items in person.
There is no cost for this.
You may wish to look at the colors of tablecloths in person. You may wish to look at the quality of folding chairs. You may wish to see for yourself how many chairs will fit around a table. We want you to feel confident about what you are renting.
There is no obligation implied if you come and look at items. If you decide you would like to rent from us, that's great. If you decide to not rent from us, that is fine, too.
Q. I checked availability for some items I wanted to rent, but they were unavailable.
A. Yes, that can happen. Users can enter a quantity of items in our reservation form and check availability for a specific date. The form checks their request against what we actually have in our inventory, and checks that against already-approved reservations.
If we have something in our inventory, but it is not available for a specific date you are interested in, that is because the items we have in stock have already been reserved. We do this so that we can guarantee that if you DO make a reservation, the items will actually be available.
Having said that, you are very welcome to contact us directly to ask if we can add additional inventory in time for your event.
Q. You have something I would like to rent, but I need more of that item than you have in stock. Can you get more?
A. Usually we can get more before your event. Contact us to ask and make arrangements.
For example, a customer wants to rent 20 yellow round tablecloths. But the customer sees that in our current inventory we only have 12 of these. The customer can contact us, and we can order 8 more of these tablecloths, and rent all 20 of them to the customer at the regular daily cost.
It did not cost the customer anything extra to request that we order more of this item. The customer was able to use the items at their event, and then the newly-ordered items were added to our inventory.
Q. How can I pay for my rental?
A. You can pay using cash, check, Zelle, Cash App, Venmo, or PayPal.
If you pay with a check, we need to receive the check one week prior to the pickup date.
Q. Do I pay in advance?
A. Yes. After you generate a quote, your reservation is still pending. Your quote does not become an actual confirmed reservation until we receive payment.
Once we receive payment, your quote is approved, the quote becomes an approved reservation, and the items you reserved can not be reserved by anybody else.
Q. If I submit the form, but I have not paid yet, what is the status of my reservation?
A. If you have not paid anything yet, then you have simply generated a quote.
Your quote becomes an actual reservation as soon as we have received payment. At that point, the items you reserved are blocked from anybody else reserving them during your rental dates.
Q. When I generate a quote, does this place a hold on items?
A. No.
If you generate a quote, it does not stop anybody else from reserving the items in your quote. Only a reservation blocks items from being reserved by somebody else.
Here is an example:
On Monday, a customer generated a quote for 50 steel gray chairs for an upcoming date.
The next day (Tuesday), two other customers made reservations to rent all of the steel gray chairs available, for the same date.
On Wednesday, the first customer tried to convert her quote into a reservation. She was unable to make a reservation because those chairs were no longer available for her event date.
Q. Can I pay when I come to pick up the rental items?
A. In rare situations this may be possible. But most customers prefer to pay in advance because items are not blocked from being reserved by somebody else until the rental has been paid for.
If you are making a last-minute reservation it may make sense to pay when you come to pick up items.
Keep in mind that late-reservation fees apply if you do not pay until you pick up items. A customer who pays when they pick up items only has a quote until they actually pay for the rental. So if a customer pays when they pick up items, they will pay an additional 25% or $8.00, whichever is the higher amount.
Q. What are late reservation fees?
A. When renting items for an event, there is an expectation that customers plan ahead, and reserve items well in advance. If a customer waits until the last minute, we may not have the items in stock that they need. Those items may have been reserved by somebody else.
We can still accommodate "late reservations." But if a reservation is made less than 2 days in advance of the pickup date, an additional 15% or $5.00 (whichever amount is more) fee is charged. If a reservation is made only 1 day (or less) in advance, than the late reservation fee is 25% or $8.00 (whichever amount is more).
Q. Does the late reservation fee apply if I generated a quote, but didn't pay until the pickup date?
A. Yes. The late reservation fee is applied based on what you make a reservation, not based on when you generate a quote. For example, if you generate a quote on May 1st, for a pickup date of May 25, but you don't pay for the reservation until May 25, then that means you did not make a reservation until May 25. So the "late reservation" fee would apply.
In other words, customers pay for their reservations in advance. A quote that has not been paid for is not a reservation. It is a quote. A customer waiting to pay until the pickup date (or the day before) may expect to pay an additional surcharge. This is done to make sure things are fair for everybody.
Q. Can I cancel and receive a refund?
A. Yes. You nay receive a full refund if you cancel one week in advance of your scheduled pickup date.
Q. What do I need to bring when I come to pick up items?
A. Bring your driver's license. We will take a picture of it. After items have been returned, we delete the picture.
Alternatively, you may pay a cash or Zelle deposit, which will be refunded to you after items have been returned.
Q. Where are you located?
A. We are located near the corner of Southern Avenue and McClintock Drive in Tempe, Arizona. This is essentially in the middle of Tempe.
Q. What area do you serve?
A. Customers from anywhere are welcome to rent from us. As a practical matter, our location is important. If your event location is too far from our location, then it may be more practical for you to rent from a provider closer to the event location, due to the time involved in travel.